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Proposed Trump policy could force thousands of citizens applying for social security benefits to verify their identities in person

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Trump’s Social Security Administration proposed a major change that could force thousands of people every week to show up at a shrinking list of field offices before they can receive benefits.

In an effort to combat fraud, the SSA has suggested that citizens applying for social security or disability benefits over the phone would also need to, for the first time, verify their identities using an online program called “internet ID proofing,” according to an internal memo viewed by the Washington Post.

If they can’t verify their identity online, they will have to file paperwork at their nearest field office, according to the memo sent last week by Acting Deputy Commissioner for Operations Doris Diaz to Acting Social Security Commissioner Leland Dudek.

The memo acknowledged the potential change could force an estimated 75,000 to 85,000 people per week to seek out field offices to confirm their identities and could lead to “increased challenges for vulnerable populations,” “longer wait times and processing time,” and “increased demand for office appointments,” the memo read, according to the Post

The change would disproportionately affect older populations who may not be internet savvy, and those with disabilities. Claimants seeking a field office will also have fewer to choose from, as more than 40 of 1,200 are estimated to close, the New York Times reported, citing advocacy group Social Security Works. The list of offices slated to close is based on an unreliable list released by DOGE, according to Social Security Works. Elon Musk’s DOGE has also said it will cut 7,000 of the SSA’s 57,000 employees. 

The White House and the Social Security Administration did not immediately respond to Fortune‘s request for comment.

The SSA previously considered scrapping telephone service for claims, the Post reported, but backtracked after a report by the outlet. Regardless, the SSA said claimants looking to change their bank account information will now need to do so either online or in-person and could no longer do so over the phone.

Almost every transaction at a field office requires an appointment that already takes months to realize, according to the Post. 

The White House has repeatedly said it will not cut Social Security, Medicare, or Medicare benefits, and has said any changes are to cut back on fraud. A July 2024 report from the Social Security Administration’s inspector general estimated that between fiscal 2015 and fiscal 2022, the SSA sent out $8.6 trillion in disbursements. Fewer than 1% of the disbursements, or $71.8 billion worth were improper payments, according to the report.

Acting Social Security Commissioner Dudek said for phone calls, the agency is “exploring ways to implement AI — in a safe, governed manner in accordance with” guidance from the Office of Management and Budget “to streamline and improve call resolution,” according to a Tuesday memo obtained by NBC News.

Dudek mentioned in the memo that the agency has been frequently mentioned in the media, which has been stressing out employees.

“Over the past month, this agency has seen an unprecedented level of media coverage, some of it true and deserved, while some has not been factual and painted the agency in a very negative light,” he wrote. “I know this has been stressful for you and has caused disruption in your life. Personally, I have made some mistakes, which makes me human like you. I promise you this, I will continue to make mistakes, but I will learn from them. My decisions will always be with the best intentions for this agency, the people we serve, and you.”

This story was originally featured on Fortune.com

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How news organizations should overhaul their operations as the gen AI threatens their livelihoods

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Hello and welcome to Eye on AI. In this edition…The news media grapples with AI; Trump orders U.S. AI Safety efforts to refocus on combating ‘ideological bias’; distributed training is gaining increasing traction; increasingly powerful AI could tip the scales toward totalitarianism.

AI is potentially disruptive to many organizations’ business models. In few sectors, however, is the threat as seemingly existential as the news business. That happens to be the business I’m in, so I hope you will forgive a somewhat self-indulgent newsletter. But news ought to matter to all of us since a functioning free press performs an essential role in democracy—informing the public and helping to hold power to account. And, there are some similarities between how news executives are—and critically, are not—addressing the challenges and opportunities AI presents that business leaders in other sectors can learn from, too.

Last week, I spent a day at an Aspen Institute conference entitled “AI & News: Charting the Course,” that was hosted at Reuters’ headquarters in London. The conference was attended by top executives from a number of U.K. and European news organizations. It was held under Chatham House Rules so I can’t tell you who exactly said what, but I can relay what was said.

Tools for journalists and editors

News executives spoke about using AI primarily in internally-facing products to make their teams more efficient. AI is helping write search engine-optimized headlines and translate content—potentially letting organizations reach new audiences in places they haven’t traditionally served, though most emphasized keeping humans in the loop to monitor accuracy.

One editor described using AI to automatically produce short articles from press releases, freeing journalists for more original reporting, while maintaining human editors for quality control. Journalists are also using AI to summarize documents and analyze large datasets—like government document dumps and satellite imagery—enabling investigative journalism that would be difficult without these tools. These are good use cases, but they result in modest impact—mostly around making existing workflows more efficient.

Bottom-up or top-down?

There was active debate among the newsroom leaders and techies present about whether news organizations should take a bottom-up approach—putting generative AI tools in the hands of every journalist and editor, allowing these folks to run their own data analysis or “vibe code” AI-powered widgets to help them in their jobs, or whether efforts should be top-down, with the management prioritizing projects.

The bottom-up approach has merits—it democratizes access to AI, empowers frontline employees who often know the pain points and can often spot good use cases before high-level execs can, and frees limited AI developer talent to be spent only on projects that are bigger, more complex, and potentially more strategically important.

The downside of the bottom-up approach is that it can be chaotic, making it hard for the organization to ensure compliance with ethical and legal policies. It can create technical debt, with tools being built on the fly that can’t be easily maintained or updated. One editor worried about creating a two-tiered newsroom, with some editors embracing the new tech, and others falling behind. Bottom-up also doesn’t ensure that solutions generate the best return on investment—a key consideration as AI models can quickly get expensive. Many called for a balanced approach, though there was no consensus on how to achieve it. From conversations I’ve had with execs in other sectors, this dilemma is familiar across industries.

Caution about jeopardizing trust

News outfits are also being cautious about building audience-facing AI tools. Many have begun using AI to produce bullet-point summaries of articles that can help busy and increasingly impatient readers. Some have built AI chatbots that can answer questions about a particular, narrow subset of their coverage—like stories about the Olympics or climate change—but they have tended to label these as “experiments” in order to help flag to readers that the answers may not always be accurate. Few have gone further in terms of AI-generated content. They worry that gen AI-produced hallucinations will undercut trust in the accuracy of their journalism. Their brands and their businesses ultimately depend on that trust.

Those who hesitate will be lost?

This caution, while understandable, is itself a colossal risk. If news organizations themselves aren’t using AI to summarize the news and make it more interactive, technology companies are. People are increasingly turning to AI search engines and chatbots, including Perplexity, OpenAI’s ChatGPT, and Google’s Gemini and the “AI Overviews” Google now provides in response to many searches, and many others. Several news executives at the conference said “disintermediation”—the loss of a direct connection with their audience—was their biggest fear. 

They have cause to be worried. Many news organizations (including Fortune) are at least partly dependent on Google search to bring in audiences. A recent study by Tollbit—which sells software that helps protect websites from web crawlers—found that clickthrough rates for Google AI Overviews were 91% lower than from a traditional Google Search. (Google has not yet used AI overviews for news queries, although many think it is only a matter of time.) Other studies of click through rates from chatbot conversations are equally abysmal. Cloudflare, which is also offering to help protect news publishers from web scraping, found that OpenAI scraped a news site 250 times for every one referral page view it sent that site.

So far, news organizations have responded to this potentially existential threat through a mix of legal pushback—the New York Times has sued OpenAI for copyright violations, while Dow Jones and the New York Post have sued Perplexity—and partnerships. Those partnerships have involved multiyear, seven-figure licensing deals for news content. (Fortune has a partnership with both Perplexity and ProRata.) Many of the execs at the conference said the licensing deals were a way to make revenue from content the tech companies had most likely already “stolen” anyway. They also saw the partnerships as a way to build relationships with the tech companies and tap their expertise to help them build AI products or train their staffs. None saw the relationships as particularly stable. They were all aware of the risk of becoming overly reliant on AI licensing revenue, having been burned previously when the media industry let Facebook become a major driver of traffic and ad revenue. Later, that money vanished practically overnight when Meta CEO Mark Zuckerberg decided, after the 2016 U.S. presidential election, to de-emphasize news in people’s feeds.

An AI-powered Ferrari yoked to a horse cart

Executives acknowledged needing to build direct audience relationships that can’t be disintermediated by AI companies, but few had clear strategies for doing so. One expert at the conference said bluntly that “the news industry is not taking AI seriously,” focusing on “incremental adaptation rather than structural transformation.” He likened current approaches to a three-step process that had “an AI-powered Ferrari” at both ends, but “a horse and cart in the middle.”

He and another media industry advisor urged news organizations to get away from organizing their approach to news around “articles,” and instead think about ways in which source material (public data, interview transcripts, documents obtained from sources, raw video footage, audio recordings, and archival news stories) could be turned into a variety of outputs—podcasts, short form video, bullet-point summaries, or yes, a traditional news article—to suit audience tastes on the fly by generative AI technology. They also urged news organizations to stop thinking of the production of news as a linear process, and begin thinking about it more as a circular loop, perhaps one in which there was no human in the middle.

One person at the conference said that news organizations needed to become less insular and look more closely at insights and lessons from other industries and how they were adapting to AI. Others said that it might require startups—perhaps incubated by the news organizations themselves—to pioneer new business models for the AI age.

The stakes couldn’t be higher. While AI poses existential challenges to traditional journalism, it also offers unprecedented opportunities to expand reach and potentially reconnect with audiences who have “turned off news”—if leaders are bold enough to reimagine what news can be in the AI era.

With that, here’s more AI news. 

Jeremy Kahn
jeremy.kahn@fortune.com
@jeremyakahn

Correction: Last week’s Tuesday edition of Eye on AI misidentified the country where Trustpilot is headquartered. It is Denmark. Also, a news item in that edition misidentified the name of the Chinese startup behind the viral AI model Manus. The name of the startup is Butterfly Effect.

This story was originally featured on Fortune.com

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How to watch the First Four of the 2025 NCAA Tournament for free—and without cable

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  • The First Four games of the NCAA Tournament are being held Tuesday and Wednesday, March 18 and 19. They’re an appetizer, of sorts, for the first round of March Madness, one of the most anticipated basketball tournaments of the year.

Selection Sunday is behind us. Now it’s time for March Madness to get underway. (Sorry, HR directors!)

The NCAA Tournament is one of the highlights of spring and while the Round of 64 will get underway later this week, fans will get an appetizer starting tonight with the First Four games.

This matchup sees the four lowest-seeded automatic qualifiers and the four lowest-seeded at-large teams face off in an attempt to make it to the official tournament. It’s where Cinderella stories are born and where longshot bets can pay off (though rarely do).

Here’s a look at who’s playing in the First Four—and some options to watch them.

What is the schedule for the NCAA Tournament’s First Four games?

Here’s who’s playing in the First Four.

Tuesday, March 19

St. Francis vs. Alabama State, 6:40 p.m. ET on TruTV

UNC vs. San Diego State, 9:10 p.m. ET on TruTV

Wednesday, March 20

Mt. St. Mary’s vs. American, 6:40 p.m. ET on TruTV

Xavier vs. Texas, 9:10 p.m. ET on TruTV

How can I watch the First Four games for free?

Ok, here’s the bad news. None of the First Four games will be broadcast over the air, meaning you’ll need either a cable subscription or a streaming service to watch. Many streaming services have done away with free trials, but a few remain. See below for details.

Can I watch the 2025 First Four games online?

Yep! Here are a few other options.

Max

The one-time HBO Max doesn’t have a free trial, unfortunately. Subscriptions start at $9.99 per month.

Disney+

Disney’s bundle of Disney+, Hulu and ESPN+ no longer has a free trial, so you’ll have to pay $17 per month for all three combined (or $30 per month for no ads on Hulu).

Including Live TV in the bundle bumps the price to $77 per month ($90 with no ads).

Hulu with Live TV

The free trial on this service lasts three days. Afterward, it will cost you $77 per month.

YouTubeTV

After a free trial, you can expect monthly charges of $73.

Sling TV

Dish Network’s Sling lower-tiered “Orange” plan will run you $40 per month. Adding the more comprehensive “Blue” plan bumps the cost to $55 per month. The seven-day free trial has disappeared, unfortunately.

DirecTV Stream

Formerly known as DirecTV Now, AT&T TVNow and AT&T TV, this oft-renamed streaming service will run you $80 per month and up after the free trial option.

Fubo TV

This sports-focused cord-cutting service carries broadcast networks in most markets. There’s a seven-day free trial, followed by monthly charges of $80 and up, depending on the channels you choose.

Can I watch any March Madness games on Amazon Prime Video?

No. March Madness do not stream on Amazon, unless you purchase a subscription to a streaming service.

This story was originally featured on Fortune.com

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Cathie Wood says most memecoins will end up ‘worthless’

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Most of the so-called memecoins that are flooding the $2.6 trillion cryptocurrency space will probably end up “worthless,” according to Cathie Wood. 

The combination of blockchain technology and artificial intelligence is creating “millions” of meme cryptocurrencies that “are not going to be worth very much,” the ARK Investment Managment LLC founder and CEO told Bloomberg Television on Tuesday, adding that her private funds are not putting money into these coins. 

Memecoins are a type of digital asset often inspired by jokes, current events or trends in popular culture. In February, the US Securities and Exchange Commission said memecoins are not considered securities so they will remain unregulated.

“If I have one message for those listening who are buying memecoins: buyer beware,” said Wood. “There’s nothing like losing money for people to learn, and they’ll learn that the SEC and regulators are not taking responsibility for these memecoins.”

This story was originally featured on Fortune.com

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